Browse the products available at rarecandycards.shop , add the items you would like to your basket and continue through the secure checkout.

After checkout, an order-confirmation email will be sent to the email address you provided. Payment must be authorised and the order accepted before fulfilment proceeds.

Contact us as soon as possible and provide your order number. We will try to make the requested change or stop the order before dispatch.

A cancellation or change cannot be guaranteed after preparation or dispatch processing has begun. If the parcel has already been dispatched, you may still have the right to return eligible products under our returns policy.

Email support@rarecandycards.shop immediately with your order number and the correct delivery address.

We will try to correct the details before dispatch, but changes cannot be guaranteed once processing has begun. Rare Candy Collectibles is not normally able to redirect a parcel after it has been handed to Royal Mail.

Products shown as unavailable cannot normally be purchased through checkout. Availability may change when stock is updated, but we do not guarantee that a particular product will return.

We deliver online orders to addresses within the United Kingdom only. International delivery is not currently available.

Standard UK delivery is free on every online order. There is no minimum order value and no standard delivery fee is added during checkout.

The estimated total timeframe is 2-6 business days from the time the order is placed until delivery.

This estimate includes order processing, preparation, packing, dispatch and delivery. Business days are Monday to Friday, excluding UK public holidays.

Delivery timeframes are estimates rather than guaranteed arrival dates.

Dispatched online orders are sent using Royal Mail. Tracking is provided for every dispatched order.

When your order is dispatched, we send a dispatch-confirmation email containing your Royal Mail tracking number and tracking link.

Tracking information is sent to the email address entered during checkout. Check your inbox and spam or junk folder before contacting us.

More help is available on our Track Your Order page.

Open your Royal Mail tracking link and check the latest parcel status first. Also check whether Royal Mail has recorded a delivery attempt or left a notification.

If tracking has not updated or the parcel appears delayed, email support@rarecandycards.shop with your order number so that we can investigate.

For an eligible online order, you may tell us that you wish to cancel within 14 days after receiving the goods. After notifying us, you have a further 14 days to send the eligible products back.

Contact us before returning anything so that we can confirm the appropriate return steps.

The online change-of-mind period does not apply to products purchased in person at our Dunfermline shop.

Rare Candy Collectibles covers reasonable standard return postage for an accepted change-of-mind return made in accordance with our policy.

Contact us before arranging postage. We may provide a prepaid label or ask you to arrange reasonable standard postage and reimburse an approved cost.

We also cover reasonable return costs where an item is faulty, damaged, incomplete or supplied incorrectly. No restocking fee is charged.

Email us as soon as reasonably possible with your order number and a clear explanation of the problem.

Photographs of the product, parcel and packaging may help us investigate more quickly where they are reasonably available.

Depending on the circumstances and your legal rights, the appropriate remedy may include a replacement, refund or another remedy available under UK consumer law.

Approved refunds are issued to the original payment method used for the order. We cannot normally send a refund to a different card, bank account or digital wallet.

Approved refunds are normally issued by Rare Candy Collectibles within 5-10 business days after the returned product has been received and checked.

We will always process an eligible refund within the timeframe required by applicable UK consumer law. Your bank or payment provider may require additional time to display the amount.

Full details are available in our Returns, Refunds and Cancellations Policy .

Checkout may offer Shopify Payments and PayPal.

Only the methods displayed during checkout are available for the particular order. Availability may depend on your device, browser and payment-provider eligibility.

All purchases are one-time purchases — we do not offer subscriptions or recurring billing.

Product prices and online payments are displayed and processed in pounds sterling (GBP).

Complete card information is entered through the secure checkout and processed by the relevant payment provider.

Rare Candy Collectibles does not receive or store your complete payment-card number through the online checkout.

No. Rare Candy Collectibles sells products as one-time purchases. We do not offer subscriptions, automatic renewals or recurring billing.

Yes. Our physical shop is located at:

Monday to Tuesday: Closed
Wednesday to Friday: 12:00-18:00
Saturday: 10:00-17:00
Sunday: 12:00-17:00

Yes. Free local collection is available where the collection option is displayed during checkout.

Please wait until we send the Ready for Collection email before travelling to the shop.

When collecting, bring your order number or order-confirmation email. Suitable identification may be requested where reasonably necessary to hand over the order securely.

Full collection information is available on our Local Pickup Information page.

Same-day collection is not guaranteed. Preparation time can vary depending on the order and product availability.

Do not travel to the shop until the Ready for Collection email has been received.