Every dispatched Rare Candy Collectibles online order is sent using Royal Mail with tracking.
When your order leaves our Dunfermline shop, we send a dispatch-confirmation email containing your Royal Mail tracking number and tracking link to the email address entered during checkout.
- Check your dispatch-confirmation email for the Royal Mail tracking number
- Check your spam or junk folder if you cannot find the email
- Tracking becomes available after Royal Mail receives and scans the parcel
- Enter the tracking number below without adding extra words
Enter your Royal Mail tracking number
Your tracking result will open securely on the official Royal Mail website.
Understanding your delivery status
Your order has been received and payment has been authorised. It has not yet been dispatched.
The products are being checked, prepared and packed at our Dunfermline shop.
The parcel has been handed to Royal Mail. Tracking updates may begin after the first carrier scan.
Royal Mail has the parcel on a local delivery vehicle and is attempting delivery to the address entered during checkout.
Royal Mail has recorded the parcel as delivered. Check the delivery location, household members, neighbours and any safe place shown in the tracking details.
Tracking number not working?
A newly dispatched parcel may not show tracking updates immediately. Royal Mail normally needs to receive and scan the parcel before detailed information appears.
Please check that:
- The full tracking number was copied correctly
- No spaces or additional text were added
- You are using the number from the dispatch-confirmation email
- Enough time has passed for Royal Mail to complete the first scan
Cannot find your tracking email?
Search your inbox and spam or junk folder for an email from Rare Candy Collectibles concerning dispatch or shipping.
Make sure you are checking the same email address that was entered during checkout.
If the dispatch email still cannot be found, contact support@rarecandycards.shop and provide your order number and the name used during checkout.
Is your parcel delayed?
The estimated total timeframe from placing an order to delivery is 2-6 business days, including processing, preparation, packing, dispatch and delivery.
Business days are Monday to Friday, excluding UK public holidays. Delivery timeframes are estimates and are not guaranteed arrival dates.
If your parcel appears delayed:
- Open your Royal Mail tracking result and check the latest update
- Check whether Royal Mail recorded an attempted delivery
- Check for a Royal Mail notification or delivery card
- Contact Rare Candy Collectibles if tracking has stopped updating or the parcel appears stuck
Tracking shows delivered, but the parcel is missing
Please check:
- Safe places around the delivery address
- Whether another household member accepted the parcel
- Whether it was delivered to a neighbour
- Any delivery photograph or location shown by Royal Mail
- That the delivery address shown on your order confirmation is correct
If the parcel remains missing, contact us with your order number so that we can investigate the delivery with Royal Mail.
Local collection orders
Royal Mail tracking does not apply to orders placed for local collection.
For a collection order, wait until Rare Candy Collectibles sends the Ready for Collection email. Please do not travel to the shop before receiving that confirmation.
Contact us about an order
Include your order number, the name used during checkout and a short description of the tracking or delivery issue.
Email: support@rarecandycards.shop
Phone: +44 7543 666436
Shop, business, dispatch and returns address:
Rare Candy Collectibles18 Guildhall Street
Dunfermline
KY12 7NS
United Kingdom Get directions on Google Maps